DSTV Multichoice is not reliable...poor service!

I paid my dstv on the 9th via a bank app for the first time and unfortunately my payment went through another customer who has a similar reference as mine. As soon as I notice that, I contacted DSTV call center and I was told to send through a proof of payment which I did. I got a feedback via email confirming my successfully payment and the money was allocated into my account.

The next day my DSTV was disconnected, I called again and I was told that the financial department has not yet allocated my payment, this went on and on until the today 20th March.

I called every single day their famous words from their call center "we are sorry for the inconvenience " thats it nothing will be done.Their call center consultants are blaming a none existing finance department. Everytime they connect while I'm on the phone and as soon as i hung up they disconnect my service. Poor service is their benchmark and they are excelling in that. I have paid for my reconnection and it was never connected. They have caused me trauma because my kids were complaining and crying and this was beyond my control. I am disappointed, disgusted and i don't think think I'll heal from this. My airtime that I've wasted since the 9th March till 20th March explaining on thing. Oh Lord help me! I need support from consumer protection agencies.