DStv Multichoice IS NONSENSE!!!

I am so disgusted and very disturbed by the service I have been getting from DSTV Multichoice. It's the worst company you can ever deal with. To begin with, they randomly decided to upgrade my services without my knowledge and that was the beginning of misery I tell you. When their agents log journals for a reversal of the pro-rata for the days I was on that upgrade and also to reverse the reconnection fees all of them get rejected. I have been calling in most of this month almost every day,on the 30th March was helped by Candice at around 14h28 and she advised me that there was a system error and was upgraded by mistake,she downgraded and said to pay my monthly installment and she will reverse the extra charges. On the 14th of April our services got cut off amd I called in and I spoke to Nokuthula at 8h06,she reconnected and also logged a journal. The next day on the 15th the services were cut off again,called in and I spoke to Yamkela,with a very bad and stinking attitude that one. She reconnected and logged a reversal request too. Two days later on the 17th our services were cut off again,called in and I got reconnected,same procedure done by the agent. The next day on the 18th they got cut off again,i called in and spoke to Lesedi whom I asked that she let me speak to her supervisor/manager as i was now really tired and i then spoke to Ronald. Ronald helped me and reconnected our services and did a journal himself personally as he explained that agents sometimes log inaccurate or incomplete journals hence they keep rejecting, I ask myself why are agents not properly trained so that we as paying customers should not have to go through such a tedious and costly process. He said this journal he will direct it to the manager in billing whom he thinks might be on a long weekend break but on Tuesday it should be attendee to. On Sunday 20th whole up with our services cut off,called in and I spoke to Princess 8h11, the worst agent any customer can ever deal with. She kept wanting me to repeat myself and was so slow,as an irate customer already she was annoying. Asked her to speak to her supervisor but she was insisting I tell her what it's about,told her to get the manager, sheblut me on hold for very long came back to tell me that the manuals to tell her what it's about first. I shouted to actually get that manager's attention,finally spoke to Your Highness Elihle. He reconnected and said he will also log a reversal.

Shu this morning woke up services were off. Called in at 16h50 and spoke to Aphelele and she hang up while I was holding for her, of which she had promised that she would call me back with her supervisor if i get cut off but they didn't call back,not surprised at all! Called in again and spoke to Somela at 17h34 and she hung up while I was talking expressing my frustration 🫤 with all this. I literally cried at this treatment, cos not only am I frustrated by having to call in every day for the kids sake but I also have to deal with stinkiest attitude and such unprofessionalism,I am disturbed indeed. Called again few minutes later and I got through to Tamara in the PE call centre and asked to speak to the manager,so Sinamkele and my word,i have no idea how that lady got to be promoted at a manager. She told me that she can't reconnect my services because they having a system problem. She can ask someone else somewhere to help and that would take about an hour or 2,what kind of a joke is this though? After calling many times,after expressing my frustration this is the best she could do for me. I told her that they hang up as they have been hanging up she refused and I also didn't hang up,cos at this point,all Multichoice wants to do is eat our money and not bother to give us proper customer service,give us untrained call center agents,who do not know their job. I was literally in that call for 1hour,59 mins and 59 secs listening to them laughing and talking,even talking about the call and me. Multichoice DStv is worst company ever and I am very disappointed 😞, so annoyed, so disgusted and very hurt. I am going yo bed tonight with my services still off. So this so called supervisor/manager Sinamkele she said she'd deal with it by asking someone else to reconnect and it should take an hour or 2 but having been on that call for almost 2 hours,they eventually hung up without reconnecting my services.