Dstv Multichoice is ****ming customers

Dear Hellopeter,

I am writing to express my frustration and disappointment with Multichoice DSTV. It seems that every week we are experiencing issues and have to post complaints about the service we receive. Frankly, it is becoming exhausting and it is affecting our trust in the company.

I believe that the only permanent solution to avoid this continuous trouble is to have another service provider that we can subscribe to. Multichoice is not delivering the service as we expect it, and we cannot continue to put up with these ongoing issues.

To provide an example, on April 6th, 2023, I received a call from a representative Shannon who told me that my dispute had been resolved, and I did not owe any money to DSTV. I was informed that I only needed to pay my monthly subscription fee of R564 going forward. However, to my surprise, I have now received an SMS stating that I owe R645.78 and that my monthly payment has also increased to R599.

I am confused about this turn of events. If I was informed by one of your representatives that I do not owe any money, why am I suddenly being asked to pay a significant amount, and my payment has also increased? Why was I not informed in advance that my account would be increased? This situation is unacceptable, and I need to receive an explanation from Multichoice as to why this has happened.

I hope that Multichoice will take this matter seriously and provide a satisfactory resolution. I would appreciate your assistance in escalating this concern. I recently contacted your customer service department and spoke to Sibahle at 18:26pm regarding an issue I had with my account . Unfortunately, Sibahle was unable to assist me and I requested to speak to her supervisor.

She assured me that her supervisor would contact me back as soon as they were available.but no one called me However, it has been 3 weeks since I lodged my other complaint and I have not received any response from dstv

This lack of communication is completely unacceptable and has left me feeling frustrated and dissatisfied with dstv customer service. I pay a lot of money for your services and I expect better treatment.

I am kindly requesting that you look into this matter urgently and ensure that I receive a response as soon as possible. I would appreciate it if you could provide me with an update on my complaint and a resolution to my issues.