DSTV Multichoice is ***********

I must say DStv multichoice has the worst service ever. I ordered a price lock decoder 3 weeks back and still haven't received it. They sent me an sms stating delivery should be within 2-4 working days. Whenever i call to follow up: - at first they were saying they cant answer for the price lock department they can only escalate the matter. Now today it's a different story, they are answering and are also able to trace my order with the courier company. I asked them to trace it and they said their system was down. Then i requested them to give me the waybill number so i can do my own tracing with a courier company called On The Dot. The results On The Dot gave me were "no data found". Multichoice is very *********** and they are a bunch of *****. For a multi million rand company how come they can't reference clients phone calls? Every time you call them its a different person and you have to re-start your complain all over again. I am sorry but their service is low class