DSTV MULTICHOICE IS AN *********, UNPROFESSIONAL COMPANY

DSTV Multichoice is an ********* business, with no class or professionalism. I subscribed to the premium streaming service on 01/02/2024 and subsequently cancelled my subscription that same day due to their pathetic streaming service not working across all my devices. I requested a full refund and was assured that I would receive a full refund. However, the service was only cancelled by a manager on 02/02/2024, despite me requesting the cancellation literally hours after subscribing. This can be verified by Multichoice going through its records. Since that time, I have sent numerous emails to *** and corresponded with various agents; namely Noluthendo, Velaphi, Phophi, and an agent who didn't sign off with her name but with "DSTV". Further to this, I called in countless times to the call centre and spoke to team leaders in various provinces, who all assured me that my full refund would be processed within 3 - 7 days. On 14/02/2024 I received a partial refund of R644 and not the full R799 that I paid. When I queried why this was so, I was told that the actual processing of my refund was done on 07/02/2024, which was a fault on their side, so a full refund was not possible. I refused to accept this and have continued emailing and calling for the balance of R155 to be refunded. To date this has not happened and it is now 18/03/2024. This is not an ethical business and definitely not a professional one because this business is literally *****ing from their subscribers. I want an explanation as to WHY I am still waiting for my R155 refund well over a month later? Is this business so desperate to hold onto R155 that it won't refund my money? The DSTV streaming service did not work for even a minute and this can also be verified if Multichoice investigates whether any activity was detected on my account. I have already reported Multichoice to the National Consumer Commission for ********* business practice and I expect one of their managers to call me to explain the reasoning for not refunding me in full. I advise anyone else wanting to subscribe to DSTV, to avoid subscribing to this ********* service provider at all costs. Their customer service is despicable and even a one-star review is too high a for this company - DSTV Multichoice deserves a ZERO rating!