DSTV Multichoice is a ******* with their faulty DSTV Explora 2A decoders

If I could give them 0 stars, then I would

I'm really disappointed in DSTV regardless how they rip people off I've been a loyal DSTV subscriber since I can remember (probably 7-8 years)

I use to have the small decoder, the DSD1131 which was a single vision. After a few years of using it, DSTV agents contacted me, ask if I would like to upgrade to the DSTV Explora 2A. Now after 2 years, the warranty on the decoder expired and I took out extra warranty with DSTV for R33 extra a month (think it was in June 2020) . After the warranty expired, the decoder kept switching off and kept on saying that the disk is full, which wasn't as we deleted all the recordings. after 2 weeks of continuously struggling with the DSTV, i decided to take it in to the Multichoice office in my home town. There the lady told me that vast majority of those decoders , the DSTV Explora 2A, has that problem and a lot of people brought them back due to the faulty hard drive.

I asked her will they be able to fix it or replace it. She told me that due to my warranty being extended and the fact that the extension is only a month old, I need to pay R600 in order to get a new decoder. (Mind you when they replaced my first decoder with the DSTV Explora 2A, I didn't had to pay anything .

So in order to get actually watch DSTV, I must first pay the R600 as the current decoder that i have keep rebooting while watching TV.

Mind you since I started with DSTV, I've never skipped a month and never have I went into arrears. My account is paid up to date each month on the 1st

I phoned customer service now(due to the fact that Multichoice in my hometown don't have a telephone number), the guy on the other end told me that there's no way to fix that current DSTV Explora 2A decoder with the faulty hard drive and that I first need to pay R600 before they can replace it.

While listening to his "no advice" as he's probable only there to earn a salary and have no regards of actually helping a loyal customer, the thought striked me that maybe its time to actually cancel my subscription with DSTV for the few reasons

- Pay R954 for things we cant watch due to the decoder rebooting - Always playing repeats and old movies which SABC probably don't want to show - No real customer services where they can assist a customer in trying to leave the customer satisfied

So DSTV Multichoice, I'm here to say that I'm a very very disappointed loyal customer that think you should stop *********** people when you know the product you give the customer is faulty.

I think I will go in to Multichoice this coming Friday and cancel my subscription