Dstv Multichoice is a problem

Good day

Kindly assist with the following:

Named: Sam Matane ID: *** Cell: *** Res Address: 7034 Cydonia Street Unit 15 Mmabatho. 2735. North West Province

My Dstv Explorer was disconnected last week on the 29th of August. I phoned in to enquire and i was informed that I owe R66.10 as an outstanding balance for my account to be activated as Dstv debited a lower amount instead of my normal Price lock subscription.

The lady then informed me that the febit order will go through and my Dstv will be switched on. I later phoned as it was still off and I came to my senses that tbere is no way Dstv could debit an amount which is not supposed to be debited. Rather I will recieve an sms indicating that there is insufficient funds in the account as a returned debit.

The second lady i spoke to explained that Multichoice was experiencing a challenge with the system and price lock subscribers had their Dstv Explorers switched off and its not my problem rather the companies. She explained that the previuose person assisting me did not explain things correctly to me.

1. My account is up to date and I do mot have an outstanding balance on my account. 2. The R66.10 debited from account is a reconnection fee which was not even supposed to be charged on my account as it was not my problem for the Dstv to be switched off. 3. Dstv has offered me a discount and i will not be paying my normal R604 subscription which includes my two insuarances for the Explorer and Extra view decoders. 4. Today the 02 of September Dstv has debited an amount R712.07 which is not even my Price lock monthly debit.

Kindly assist as this is a problem created by Multichoice and not myself.

I would like payment debited from my account be reversed and the normal payment be done accordingly. When i try to call in every time i am told my problem has been escalated and some one will call me. To date no one has and i dont think they will ever call me because they take me fogranted.

Your assistance will be highly appriciated.

Sam Matane