DSTV /Multichoice is a Pandemic on its own!!!

The first week of July I called in requesting to change my debit date as I was on maternity and the lady I spoke to assisted me well and advised me that there wouldn’t be any debit order going off till the day I had requested to change too. She told me the amount and all was well…so I assumed. The 20th of July arrived and I saw Multichoice tried debiting but this was a surprise as I had already made arrangements for this. 5 days later I got disconnected. I called in, it was a Sunday and my call went through to Zinhle Msomi. I explained to her everything and my confusion, she than put me on hold for something that was close to an hour till my airtime ran out. The next Monday I called in again and requested to speak to a Manager and she understood and miscommunication and I was reconnected. Due to UIF delays I only made payment on the 8th of August and again I called in and my call went to Zinlhe Msomi. I was filled with anger when I heard hear introduce herself as I knew the outcome of this call. I didn’t even want to waste time and asked her to either put me through to her manager or the finance department. I called in 16:36 till 17:23 she put me on hold, her hopes were that my airtime run out but to her dismay I was calling from a work line, so she did what was beneficial to her and transferred the call to the cancellations department and I had initially asked to speak to her team leader. The lady from the cancellations department tried assisting me and also said she would escalate to the finance department and they would call me back. Today is the 13th and I haven’t had any call and again I am disconnected. I am really running on zero with trying to resolve my account. I consultants have failed me. Multichoice has failed me. It’s really sad