DSTV MULTICHOICE IS A NO GO AREA TO NEW CUSTOMERS, DON'T LEARN THE HARD WAY PLEASE!

I got a contract telephonically with DStv in July 2020, 6 months into the contract it started not to work properly and when calling the call center they said I must take it in for review at the nearest dstv walk in store, so the following morning that was 21 January 2021, I went to one in Thavhani mall("installation agents" I didn't know the difference) , they told me my explorer is faulty and unfortunately they couldn't assist me but directed me to where I should go for assistance with such, but didn't explain how I will be assisted, I didn't know what it meant by faulty, if it needed to be replaced or fixed or rebooted. I got to where I was directed and they said they can't help me because I got the contract online and not with them, I reported what I was told, I didn't think any of the agencies was wrong not to help hence they explained their reasons.

Lucky when I got home the error massage that was on my screen was gone, so I didn't think that word faulty was that serious so I relaxed,

September 18th 2021 the problem started again and this time it was worse, nothing was showing but I didn't go to the walk in agency anymore because the last time I went there they gave their reasons why they couldn't help me so I texted DStv on their Facebook page after calling and the lady who was assisting said I should go again if they give me the same explanation I should call again because they are supposed to have helped me them, so I thought it will just be a waist of petrol I then rep**** to their comment on Facebook they said the same that I should go to those agency I went to for the last time they should help and if they don't I must inform them, I gave them feedback till to this day there's no solution or communication, I always have to call and explain my self to everyone even after giving them my case number and they will just hold my calls, this happened twice on the 24 September 2021. Our last communication was on the 23rd and nothing after that than to hold my calls.

If there's anything I can do in this matter is to just cancel the contract but they didn't want to cancel and gave me hope that the agency should have dealt with this matter differently and they will have to make some decisions about how they resolve my case since the explorer in now out of warranty..

DStv is a ****! Someone gave me an alternative on switching to streaming with a TV box but my husband and soccer kept us here! Their customers service is bad in agencies and some call center agents as well are rude, like they called you while you use your airtime to call, waist airtime, petrol and money for *******, it's like burning your own money it's very sad, anyone thinking of subscribing to dstv DON'T! You will regret.