dstv multichoice is a flipping joke

I recently bought a dstv decoder from takealot & to get it registered with dstv was a mission & I had to go walk in center to get connected & now I got the dstv app & I took a compact price lock package for R409 & be debited on 15th of each month & yesterday I went into the app & saw amount due R180 so I phoned & queried it & the lady in the call center has no idea what she is doing in that call center so I cut the call & today the amount due is R589 & I sent an email infact 2 mails to help @ .... I went on live chat & was told reconnection fee but I was never disconnected coz the decoder was just bought.. strange but true. & then I remembered a few weeks back around Christmas I had errors and live chat didn't help so I slept & the next morning I opened the app & went into my products & see I have all of a sudden 2 decoders & my uic no. not active but someone else's decoder active so I got back to live chat & a guy saw the issue & sorted the mess out but 2 days I was without dstv a few days later another guy phoned me and apologized for the inconvenience & removed the other decoder from my name & now bcoz the switch it's like I was disconnected but I own 1 decoder & who switched to the other is internal dstv staff can do this there is a racket at dstv advertising open all dstv channels for a certain amount & peoples bill rocket .... so who is doing that people working there now back to my case I can't switch from 1 decoder to another anytime I feel like coz I got 1 decoder & while watching a nice movie showing for the 1st time that's not what dstv normally do its repeat repeat repeat now its so inconvenient for me bcoz I will break this decoder & get fibre & stream for better if this idiots don't sort out coz now I must go the bank to cancel debit order