Dstv MULTICHOICE is a ****

I am so disappointed with DStv, I paid my dstv on time each and every month, but February I called them to downgrade my dstv, instead of downgrading they reconnected my old dstv that is not working for years. And now I am being charged for their own mistakes and my dstv is disconnected after I paid them. I feel ****** and used by them. Because I called them and I was promised that they will fix their mistake. But now my dstv is disconnected and my kids can even watch TV. DSTV MULTICHOICE IS A ****