1 reviews | Active since Oct 2024
Dstv MultiChoice is a ****!!! +
I've been their Access package customer since I've started using their services and our agreement was that I will be paying on the 2nd of each month. So it happened this month that they cut off my connection on the 1st instead of the 3rd, so I gave them a call to ask why they had cut my connection before the date of the agreement and why am I now being charged for arrears of R231. 74 but after that call they managed to fix that problem and my connection was back again. Then on 2nd when it was the correct date for them to debit money on my account they debited RR365. 06 instead of R139 so I just reversed that debit order then went to their WhatsApp number and upgraded my account from Access to Compact and 1 was requested to pay R330 I then immediately made that payment. The upgrade was successful and was connected. This morning I wake up to find that they've cut off my connection again I then gave them a call and was told that I still have an outstanding balance of R316. 81 that must be settled, when I asked for an explanation I was put on hold and shortly after they hung up on me. I'm very disappointed with their horrible service!
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
