EVDW
Engela Van Der Westhuizen
1 reviews | Active since May 2021
02 Nov 2021, 22:35
DSTV MULTICHOICE INSURANCE LEGIT????
ON BEHALF OF DSTV CUSTOMER We did a change of ownership in May this year that took 2 weeks plus to be activated due to call centre agents that inform you every time of a different procedure. We do have insurance on the explora device as from May 2021. On the 9th September 2021 we had to lodge a claim for the device, since then we only get a new I ref nr every time we folliw up. We were inform on the 15th October that a new explora device would be delivered o the 18th October till date no delivery. On the 27th October after how many visits to JJ ELECTRONICS in Richards was Bay THEY WAS INFORMED TO CONTACT Oria at DSTV Customer Service, they refused and yet we just received another I ref nr. NOT ONLY THUS THE DSTV INSURANCE, DSTV Agents ASSISTANCES ARE OF NO GOOD. WE ARE STRUGGLING FOR OVER 2 MONTHS TO GET THE ECPLORA EXCHANGED THAT ARE INSURED WITH DSTV INSURANCE, JJ ELECTRONICS AN AGENT OF DSTV ARE ALSO NOT HELPFULL !!!ONE OF THE MANY REFERENCE NR'S: I 255. DSTV ARE QUOCK ENOUGH TO CUT YOUR SERVICE IF YOU DO NOT PAY BUT PATHETIC WHEN IT COMES TO CUSTOMER INSURANCE CLAIM SERVICES!!!
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Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Nov 2021, 23:24Hi Engela,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Nov 2021, 23:24
Official
Hi Engela,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
EVDW
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Engela Van Der Westhuizen2 reviews | Active since May 2021
We did a change of ownership in May this year that took 2 weeks plus to be activated due to call centre agents that inform you every time of a different procedure. We do have insurance on the explora device as from May 2021. On the 9th September 2021 we had to lodge a claim for the device, since then we only get a new I ref nr every time we folliw up. We were inform on the 15th October that a new explora device would be delivered o the 18th October till date no delivery. On the 27th October after how many visits to JJ ELECTRONICS in Richards was Bay THEY WAS INFORMED TO CONTACT Oria at DSTV Customer Service, they refused and yet we just received another I ref nr. NOT ONLY THUS THE DSTV INSURANCE, DSTV Agents ASSISTANCES ARE OF NO GOOD. WE ARE STRUGGLING FOR OVER 2 MONTHS TO GET THE ECPLORA EXCHANGED THAT ARE INSURED WITH DSTV INSURANCE, JJ ELECTRONICS AN AGENT OF DSTV ARE ALSO NOT HELPFULL !!!ONE OF THE MANY REFERENCE NR'S: I 255. DSTV ARE QUOCK ENOUGH TO CUT YOUR SERVICE IF YOU DO NOT PAY BUT PATHETIC WHEN IT COMES TO CUSTOMER INSURANCE CLAIM SERVICES!!!
Engela Van Der Westhuizen2 reviews | Active since May 2021
We did a change of ownership in May this year that took 2 weeks plus to be activated due to call centre agents that inform you every time of a different procedure. We do have insurance on the explora device as from May 2021. On the 9th September 2021 we had to lodge a claim for the device, since then we only get a new I ref nr every time we folliw up. We were inform on the 15th October that a new explora device would be delivered o the 18th October till date no delivery. On the 27th October after how many visits to JJ ELECTRONICS in Richards was Bay THEY WAS INFORMED TO CONTACT Oria at DSTV Customer Service, they refused and yet we just received another I ref nr. NOT ONLY THUS THE DSTV INSURANCE, DSTV Agents ASSISTANCES ARE OF NO GOOD. WE ARE STRUGGLING FOR OVER 2 MONTHS TO GET THE ECPLORA EXCHANGED THAT ARE INSURED WITH DSTV INSURANCE, JJ ELECTRONICS AN AGENT OF DSTV ARE ALSO NOT HELPFULL !!!ONE OF THE MANY REFERENCE NR'S: I 255. DSTV ARE QUOCK ENOUGH TO CUT YOUR SERVICE IF YOU DO NOT PAY BUT PATHETIC WHEN IT COMES TO CUSTOMER INSURANCE CLAIM SERVICES!!!
Did receive a call from Andile from the DSTV HelloPeter complains today 03/11/2021 at 16:33 requested him to call me at 17:00, which he agreed to. It is already 17:10 AND NO CALL RECEIVED. DSTV IS WORSE THAN THE WORD PATHETI'S MEANING!!!@
Engela Van Der Westhuizen's updateReviewer Update
03 Nov 2021, 18:25Write a review
Engela Van Der Westhuizen2 reviews | Active since May 2021
We did a change of ownership in May this year that took 2 weeks plus to be activated due to call centre agents that inform you every time of a different procedure. We do have insurance on the explora device as from May 2021. On the 9th September 2021 we had to lodge a claim for the device, since then we only get a new I ref nr every time we folliw up. We were inform on the 15th October that a new explora device would be delivered o the 18th October till date no delivery. On the 27th October after how many visits to JJ ELECTRONICS in Richards was Bay THEY WAS INFORMED TO CONTACT Oria at DSTV Customer Service, they refused and yet we just received another I ref nr. NOT ONLY THUS THE DSTV INSURANCE, DSTV Agents ASSISTANCES ARE OF NO GOOD. WE ARE STRUGGLING FOR OVER 2 MONTHS TO GET THE ECPLORA EXCHANGED THAT ARE INSURED WITH DSTV INSURANCE, JJ ELECTRONICS AN AGENT OF DSTV ARE ALSO NOT HELPFULL !!!ONE OF THE MANY REFERENCE NR'S: I 255. DSTV ARE QUOCK ENOUGH TO CUT YOUR SERVICE IF YOU DO NOT PAY BUT PATHETIC WHEN IT COMES TO CUSTOMER INSURANCE CLAIM SERVICES!!!
Engela Van Der Westhuizen2 reviews | Active since May 2021
We did a change of ownership in May this year that took 2 weeks plus to be activated due to call centre agents that inform you every time of a different procedure. We do have insurance on the explora device as from May 2021. On the 9th September 2021 we had to lodge a claim for the device, since then we only get a new I ref nr every time we folliw up. We were inform on the 15th October that a new explora device would be delivered o the 18th October till date no delivery. On the 27th October after how many visits to JJ ELECTRONICS in Richards was Bay THEY WAS INFORMED TO CONTACT Oria at DSTV Customer Service, they refused and yet we just received another I ref nr. NOT ONLY THUS THE DSTV INSURANCE, DSTV Agents ASSISTANCES ARE OF NO GOOD. WE ARE STRUGGLING FOR OVER 2 MONTHS TO GET THE ECPLORA EXCHANGED THAT ARE INSURED WITH DSTV INSURANCE, JJ ELECTRONICS AN AGENT OF DSTV ARE ALSO NOT HELPFULL !!!ONE OF THE MANY REFERENCE NR'S: I 255. DSTV ARE QUOCK ENOUGH TO CUT YOUR SERVICE IF YOU DO NOT PAY BUT PATHETIC WHEN IT COMES TO CUSTOMER INSURANCE CLAIM SERVICES!!!
Did receive a call from Andile from the DSTV HelloPeter complains today 03/11/2021 at 16:33 requested him to call me at 17:00, which he agreed to. It is already 17:10 AND NO CALL RECEIVED. DSTV IS WORSE THAN THE WORD PATHETI'S MEANING!!!@
EVDW
Engela Van Der Westhuizen's update03 Nov 2021, 18:25
Reviewer Update
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Engela Van Der Westhuizen2 reviews | Active since May 2021
We did a change of ownership in May this year that took 2 weeks plus to be activated due to call centre agents that inform you every time of a different procedure. We do have insurance on the explora device as from May 2021. On the 9th September 2021 we had to lodge a claim for the device, since then we only get a new I ref nr every time we folliw up. We were inform on the 15th October that a new explora device would be delivered o the 18th October till date no delivery. On the 27th October after how many visits to JJ ELECTRONICS in Richards was Bay THEY WAS INFORMED TO CONTACT Oria at DSTV Customer Service, they refused and yet we just received another I ref nr. NOT ONLY THUS THE DSTV INSURANCE, DSTV Agents ASSISTANCES ARE OF NO GOOD. WE ARE STRUGGLING FOR OVER 2 MONTHS TO GET THE ECPLORA EXCHANGED THAT ARE INSURED WITH DSTV INSURANCE, JJ ELECTRONICS AN AGENT OF DSTV ARE ALSO NOT HELPFULL !!!ONE OF THE MANY REFERENCE NR'S: I 255. DSTV ARE QUOCK ENOUGH TO CUT YOUR SERVICE IF YOU DO NOT PAY BUT PATHETIC WHEN IT COMES TO CUSTOMER INSURANCE CLAIM SERVICES!!!
Engela Van Der Westhuizen2 reviews | Active since May 2021
We did a change of ownership in May this year that took 2 weeks plus to be activated due to call centre agents that inform you every time of a different procedure. We do have insurance on the explora device as from May 2021. On the 9th September 2021 we had to lodge a claim for the device, since then we only get a new I ref nr every time we folliw up. We were inform on the 15th October that a new explora device would be delivered o the 18th October till date no delivery. On the 27th October after how many visits to JJ ELECTRONICS in Richards was Bay THEY WAS INFORMED TO CONTACT Oria at DSTV Customer Service, they refused and yet we just received another I ref nr. NOT ONLY THUS THE DSTV INSURANCE, DSTV Agents ASSISTANCES ARE OF NO GOOD. WE ARE STRUGGLING FOR OVER 2 MONTHS TO GET THE ECPLORA EXCHANGED THAT ARE INSURED WITH DSTV INSURANCE, JJ ELECTRONICS AN AGENT OF DSTV ARE ALSO NOT HELPFULL !!!ONE OF THE MANY REFERENCE NR'S: I 255. DSTV ARE QUOCK ENOUGH TO CUT YOUR SERVICE IF YOU DO NOT PAY BUT PATHETIC WHEN IT COMES TO CUSTOMER INSURANCE CLAIM SERVICES!!!
Did receive a call from Andile from the DSTV HelloPeter complains today 03/11/2021 at 16:33 requested him to call me at 17:00, which he agreed to. It is already 17:10 AND NO CALL RECEIVED. DSTV IS WORSE THAN THE WORD PATHETI'S MEANING!!!@