JM
Jason M

1 reviews | Active since Aug 2022

01 Jul 2023, 17:29

DSTV Multichoice incorrect deduction.

I cancelled my subscription with DSTV on 01/06/2023 and I was told that I would have to pay a cancellation fee of R180 at the end of the month. On the 16th of June my subscription was cut off even though the whole month was paid for. I enquired and a lot of excuses were made which didn't make sense. Fast forward to the 1st of July and a whopping R1174 was deducted out of my account! Upon enquiry there was no solid reason for this deduction and that I will be refunded 48 hours later - time will tell if this happens but all faith in this Comoany is dead and buried - I will never do business with them again!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Jul 2023, 19:38
Official
Hi  Jason, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,