GF
Graeme F
1 reviews | Active since May 2013
26 Apr 2020, 13:24
DSTV - Multichoice - Incompetency and Waste of Money
My Secondary decoder stopped working just before the COVID19 lockdown and hasn’t worked since yet they have billed me for month’s subscription for secondary decoder. I have spent about four hours on calls to try get it sorted but there is nobody competent enough within the call Centre to assist. Even been in correspondence with their twitter account @dstvcare which has also proved to be unproductive. I have requested my refund for month of April which I’m still awaiting a response.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
26 Apr 2020, 13:28Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Apr 2020, 13:28
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
GF
Graeme F's updateReviewer Update
26 Apr 2020, 18:45Hi Cynthia,
Thank You for the response.
Note that nobody has called me yet from the XtraView department.
BR
Graeme
Thank You for the response.
Note that nobody has called me yet from the XtraView department.
BR
Graeme
GF
Graeme F's update26 Apr 2020, 18:45
Reviewer Update
Hi Cynthia,
Thank You for the response.
Note that nobody has called me yet from the XtraView department.
BR
Graeme
Thank You for the response.
Note that nobody has called me yet from the XtraView department.
BR
Graeme
GF
Graeme F's updateReviewer Update
27 Apr 2020, 14:07Hi Cynthia,
It is now Monday 27th April and still nobody from your XtraView department has called me.
Please advise?
It is now Monday 27th April and still nobody from your XtraView department has called me.
Please advise?
GF
Graeme F's update27 Apr 2020, 14:07
Reviewer Update
Hi Cynthia,
It is now Monday 27th April and still nobody from your XtraView department has called me.
Please advise?
It is now Monday 27th April and still nobody from your XtraView department has called me.
Please advise?
GF
Graeme F's updateReviewer Update
27 Apr 2020, 18:04Hi DSTV,
Please advise if you have any intention of getting your XtraView department to call me as I need to make a decision regarding canceling my DSTV description before Thursday this week.
If somehow there is any competent person available it would be appreciated!
Graeme Forbes
Please advise if you have any intention of getting your XtraView department to call me as I need to make a decision regarding canceling my DSTV description before Thursday this week.
If somehow there is any competent person available it would be appreciated!
Graeme Forbes
GF
Graeme F's update27 Apr 2020, 18:04
Reviewer Update
Hi DSTV,
Please advise if you have any intention of getting your XtraView department to call me as I need to make a decision regarding canceling my DSTV description before Thursday this week.
If somehow there is any competent person available it would be appreciated!
Graeme Forbes
Please advise if you have any intention of getting your XtraView department to call me as I need to make a decision regarding canceling my DSTV description before Thursday this week.
If somehow there is any competent person available it would be appreciated!
Graeme Forbes