DSTV Multichoice Incompetency

Multichoice DSTV has never been a reliable service provider in my experience. Interactions are generally difficult, Agents ill equipped to resolve issues and undertakings are seldom followed through.

I received an message on or around 26 April 2024 that I owed just short of R1500.00. This was clearly incorrect as I had no active subscriptions. Tried the bot chat to resolve, No success and called them, I explained the situation of when I had last had a service and that I had cancelled it and was advised all is resolved and nothing owed. That is 26 April 2024.

In the week of 05 July 2024 I receive and SMS saying my account has been handed over to SSD Attorneys. On 05 July I call them 3 times and am assured I will receive a call back, in the first instance it would be immediate, the second call drops and the third call I get an undertaking that I will receive a call in 15 minutes. Nothing happens. I receive an e mail on 17 July 2024 saying I must pay R 210.56 from SSD, Unprofessional format and no letterhead. I go to https://www.dstv.co. za/mydstv/ see that I am being charged for a subscription dor Compact Plus and a Showmax Add on that I have never requested and it appears it has been for approximately 2 months,. Amazing that I had never been on Dstv.co.za since I looked at the SMS about an outstanding amount since probably 26 April 24 and that was just to ensure they removed the charges and my billing was cleared. I have a witness that was present when I called and resolved the matter. Well surprise, surprise, suddenly in June packages are activated and by end of July I have a bill saying I owe R 669.36 which is comprised of a balance carried forward, a mysterious cancellation fee of 180-00 and mysterious activation of Compact Plus and Showmax Add in, apparently for two months if I assessed it correctly, there are no dates on the account breakdown or billing explained and if I go onto monthly statements I get one labeled January 2024 and one labeled March 2024, which would help if it if was not that January 2024 is exactly the same as March 2024 and there are no others and it is called "Monthly Statements" in the navigation links. So there is so much that is just plainly WRONG HERE!!!

I was told by an agent on the cat that II must go and :cancel my subscription online" just follow the steps. which she gives. Firstly why should I cancel something I did not subscribe to? Secondly the navigation links or hyperlinks are not active so even if I was that naive to cancel something I have not solicited or subscribed for, I could not. IT DOES NOT WORK!!! I have website building Coding \Experience and I understand the linking of HTML, CCS and JavaScript. etc. The HTML Hypertext Mark Up Language is the content, CSS is the cascading style sheets to style the website and JavaScript the UI/UX interface i.e. User Interface and User Experience. They are not functional on the site and may probably deliberately designed as such, making it difficult to cancel without spending a large amount of time and resources to do so.

So in short, and I say this because this is not my first, second or third or however many times I have struggled with the absolute chaos that is Dstv/ Multichoice/ Mnet or whatever division runs the institution, that they say something, promise something or make undertakings and nothing is forthcoming.

Welcome to the circus that is the rodeo of DSTV. Be Afraid, Be Very Afraid!