Dstv (Multichoice) incompetence and could not care

It has now more than eight (8) months that Dstv (Multichoice) has not been able provide me with debit order facilites using my credit card notin that they are upgrading their system. The result is that I have lost out on the twenty four month special of a reduced price of approximately R60 because of their inability to upgrade their debit order system. A company that is supposedly technically competent is unable to resolve their debit order system in more than eight months raises the question if they actually want to update their system. I understand that I am only one in more than a million customers so what if they lose one customer nothing in the big scheme of things