AL
Allan L
1 reviews | Active since Nov 2019
12 Apr 2020, 10:45
DSTV Multichoice impossible to resolve problem
Impossible to deal with DSTV at this time ....whilst i appreciate the challenges with covid 19....I need to speak to a consultant to re instate my debit order...which i am not sure why it was cancelled. The interactive voice prompt sustem does not allow you to speak to an agent. Pls help.......
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
12 Apr 2020, 12:06Hi Allan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Apr 2020, 12:06
Official
Hi Allan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Apr 2020, 17:38 Dear Allan,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be assured that your frustration is definitely noted and we intend to address the matter relating to the IVR with the urgency that it deserves.
As per telecom, kindly note your debit order is definitely still active and still set to go off on the 15th of every month. Because of the date on which payment was made, unfortunately the debit order will still go off this month. If a refund is need once the credit appears in your DStv account, please do get in touch with us to process it. As per your request please find a breakdown of the R2196,45:
R99,00 Showmax 2020/03/01 to 2020/03/31 R130,48 Premium 2020/03/19 to 2020/03/23R626,32 Premium 2020/03/19 to 2020/04/11R73,55 Xtraview fees 2020/03/19 to 2020/04/11(2nd decoder)R70,48 Xtraview fees 2020/03/20 to 2020/04/11(3rd decoder)
R79,26 Premium 2020/04/12 to 2020/04/14R9,68 Xtraview fees 2020/04/12 to 2020/04/14(2nd decoder)R9,68 Xtraview fees 2020/04/12 to 2020/04/14(3rd decoder)R29,00 Easyview 2020/04/15 to 2020/05/14R819,00 Premium 2020/04/15 to 2020/05/14R100,00 Xtraview fees 2020/04/15 to 2020/05/14 (2nd decoder)R100,00 Xtraview fees 2020/04/15 to 2020/05/14 (3rd decoder)R50,00 Reconnection Fee
We would like to bring your attention to the underlined amount, which the system billed prior to you adding the the 3rd device, please be assured this amount has subsequently been reversed.
You are invited to manage your account through self-service by downloading the DStv App.
We trust that all is now is order and that your faith in MultiChoice has been restored.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be assured that your frustration is definitely noted and we intend to address the matter relating to the IVR with the urgency that it deserves.
As per telecom, kindly note your debit order is definitely still active and still set to go off on the 15th of every month. Because of the date on which payment was made, unfortunately the debit order will still go off this month. If a refund is need once the credit appears in your DStv account, please do get in touch with us to process it. As per your request please find a breakdown of the R2196,45:
R99,00 Showmax 2020/03/01 to 2020/03/31 R130,48 Premium 2020/03/19 to 2020/03/23R626,32 Premium 2020/03/19 to 2020/04/11R73,55 Xtraview fees 2020/03/19 to 2020/04/11(2nd decoder)R70,48 Xtraview fees 2020/03/20 to 2020/04/11(3rd decoder)
R79,26 Premium 2020/04/12 to 2020/04/14R9,68 Xtraview fees 2020/04/12 to 2020/04/14(2nd decoder)R9,68 Xtraview fees 2020/04/12 to 2020/04/14(3rd decoder)R29,00 Easyview 2020/04/15 to 2020/05/14R819,00 Premium 2020/04/15 to 2020/05/14R100,00 Xtraview fees 2020/04/15 to 2020/05/14 (2nd decoder)R100,00 Xtraview fees 2020/04/15 to 2020/05/14 (3rd decoder)R50,00 Reconnection Fee
We would like to bring your attention to the underlined amount, which the system billed prior to you adding the the 3rd device, please be assured this amount has subsequently been reversed.
You are invited to manage your account through self-service by downloading the DStv App.
We trust that all is now is order and that your faith in MultiChoice has been restored.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Apr 2020, 17:38
Official
Dear Allan,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be assured that your frustration is definitely noted and we intend to address the matter relating to the IVR with the urgency that it deserves.
As per telecom, kindly note your debit order is definitely still active and still set to go off on the 15th of every month. Because of the date on which payment was made, unfortunately the debit order will still go off this month. If a refund is need once the credit appears in your DStv account, please do get in touch with us to process it. As per your request please find a breakdown of the R2196,45:
R99,00 Showmax 2020/03/01 to 2020/03/31 R130,48 Premium 2020/03/19 to 2020/03/23R626,32 Premium 2020/03/19 to 2020/04/11R73,55 Xtraview fees 2020/03/19 to 2020/04/11(2nd decoder)R70,48 Xtraview fees 2020/03/20 to 2020/04/11(3rd decoder)
R79,26 Premium 2020/04/12 to 2020/04/14R9,68 Xtraview fees 2020/04/12 to 2020/04/14(2nd decoder)R9,68 Xtraview fees 2020/04/12 to 2020/04/14(3rd decoder)R29,00 Easyview 2020/04/15 to 2020/05/14R819,00 Premium 2020/04/15 to 2020/05/14R100,00 Xtraview fees 2020/04/15 to 2020/05/14 (2nd decoder)R100,00 Xtraview fees 2020/04/15 to 2020/05/14 (3rd decoder)R50,00 Reconnection Fee
We would like to bring your attention to the underlined amount, which the system billed prior to you adding the the 3rd device, please be assured this amount has subsequently been reversed.
You are invited to manage your account through self-service by downloading the DStv App.
We trust that all is now is order and that your faith in MultiChoice has been restored.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be assured that your frustration is definitely noted and we intend to address the matter relating to the IVR with the urgency that it deserves.
As per telecom, kindly note your debit order is definitely still active and still set to go off on the 15th of every month. Because of the date on which payment was made, unfortunately the debit order will still go off this month. If a refund is need once the credit appears in your DStv account, please do get in touch with us to process it. As per your request please find a breakdown of the R2196,45:
R99,00 Showmax 2020/03/01 to 2020/03/31 R130,48 Premium 2020/03/19 to 2020/03/23R626,32 Premium 2020/03/19 to 2020/04/11R73,55 Xtraview fees 2020/03/19 to 2020/04/11(2nd decoder)R70,48 Xtraview fees 2020/03/20 to 2020/04/11(3rd decoder)
R79,26 Premium 2020/04/12 to 2020/04/14R9,68 Xtraview fees 2020/04/12 to 2020/04/14(2nd decoder)R9,68 Xtraview fees 2020/04/12 to 2020/04/14(3rd decoder)R29,00 Easyview 2020/04/15 to 2020/05/14R819,00 Premium 2020/04/15 to 2020/05/14R100,00 Xtraview fees 2020/04/15 to 2020/05/14 (2nd decoder)R100,00 Xtraview fees 2020/04/15 to 2020/05/14 (3rd decoder)R50,00 Reconnection Fee
We would like to bring your attention to the underlined amount, which the system billed prior to you adding the the 3rd device, please be assured this amount has subsequently been reversed.
You are invited to manage your account through self-service by downloading the DStv App.
We trust that all is now is order and that your faith in MultiChoice has been restored.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Best regards,
AL
Allan L's updateReviewer Update
12 Apr 2020, 18:20I was very impressed with the rapid response from Amanda at DSTV after I posted my frustration.
She was extremley helpful and resolved my query.
Its a pity that you have to post your frustration before getting assistance.
She was extremley helpful and resolved my query.
Its a pity that you have to post your frustration before getting assistance.
AL
Allan L's update12 Apr 2020, 18:20
Reviewer Update
I was very impressed with the rapid response from Amanda at DSTV after I posted my frustration.
She was extremley helpful and resolved my query.
Its a pity that you have to post your frustration before getting assistance.
She was extremley helpful and resolved my query.
Its a pity that you have to post your frustration before getting assistance.