Dstv Multichoice ******* debits

Multichoice pathetic customer service, they have once again had a issue with their system migration. This led to all price lock customers getting their dstv disconnected and *******ly debited extra. No apology or notification sent out after their negligence. When we do call the call center for assistance on what went on they have no clue, no apology, no billing knowledge they ask you how much extra you got debited and how much we owe you yet they providing the service. The engagement with the service consultants even their team leaders are such a joke, no etiquette no product knowledge. Refund still not provided after several interactions and promises. Such a ********** experience.