1 reviews | Active since Jun 2013
DSTV (MULTICHOICE) How pathetic
<p>To all users please bare in mind that you cannot just decide that you don't want to watch DSTV anymore by simply not making payment and therefor assume it has been cancelled.</p> <p>You have to write a nice letter to the acounts department at DSTV Multichoice and ask them nicely to please terminate your account.....OR ELSE THEY WILL STILL CHARGE YOU FOR THE NEXT 15 DAYS assuming you have been watching the **** the dish up. And without any prior notification you will then receive a sms from their LAWYERS stating you have been handed over!</p> <p>If dont pay my water & lights by the 1st of each month the cut it off!!! They don't assume I am not making use of the service and bill me later.</p> <p>SO PLEASE TAKE NOTE THEY ARE BIG AND HAVE THE MUSCLE OF BIG NAME LAWYERS AND WILL TAKE YOU APPART!! ***** THEM I WILL PAY THAT ACCOUNT BUT WILL DISCOURAGE EVERY POTENTIAL NEW DSTV CLIENT NOT TO SIGN UP WITH THEM</p>
Dear PITZERIII
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear PITZERIII
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Good day Mr Pitzer
It is with great regret that we received your complaint regarding our service.
As our interest is in assisting you, it is important that we give clarity as to how our billing rules operate. As stipulated on our terms and conditions, the Agreement is binding on you and us unless and until terminated by you or by us as follows:
We notify you (in any manner, whether telephonically, electronically, in writing or in person) that we are terminating the Agreement with effect from a specified future date. Hence we send the notification regarding the status for your DStv account.
Also, you are required to notify us (in any manner, whether telephonically, electronically, in writing or in person) that you are terminating the Agreement with effect from a specified future date.
Should we not receive any form of communication or payment of your fees, we may suspend your access to the Service. If your access to the Service is suspended, we will not reactivate your access to the service until we have received payment of your Fees and the reactivation Fee. This means you will be liable for the balance owed.
We strongly recommend that you notify us anytime should you not use the service in future. This will enable us to schedule your service to disconnect on the next payment date. Please settle the balance currently owed in your DStv account.
Thank you for taking the time to contact us.
Best regards
Dinah
Good day Mr Pitzer
It is with great regret that we received your complaint regarding our service.
As our interest is in assisting you, it is important that we give clarity as to how our billing rules operate. As stipulated on our terms and conditions, the Agreement is binding on you and us unless and until terminated by you or by us as follows:
We notify you (in any manner, whether telephonically, electronically, in writing or in person) that we are terminating the Agreement with effect from a specified future date. Hence we send the notification regarding the status for your DStv account.
Also, you are required to notify us (in any manner, whether telephonically, electronically, in writing or in person) that you are terminating the Agreement with effect from a specified future date.
Should we not receive any form of communication or payment of your fees, we may suspend your access to the Service. If your access to the Service is suspended, we will not reactivate your access to the service until we have received payment of your Fees and the reactivation Fee. This means you will be liable for the balance owed.
We strongly recommend that you notify us anytime should you not use the service in future. This will enable us to schedule your service to disconnect on the next payment date. Please settle the balance currently owed in your DStv account.
Thank you for taking the time to contact us.
Best regards
Dinah