WM
William M

1 reviews | Active since Aug 2022

22 Nov 2022, 20:20

DSTV MULTICHOICE HORRIBLE SERVICE

I had yet another horrible experience and service with this company.I was on the DSTV Compact and 50 gig data for few month, I then decided to upgrade to the 110 gig and DSTV compact package which cost R700 as advertised ONLINE.DSTV charged me more than R1100 and when I tried to reach out, they told me data alone is R399. I was told different stories by different consultants. Now they offered to fix the error of their *********** and clueless consultants and reduced the amount considerably. After I have paid that amount, they went back to the over R1100 amount. I'm still not connected and I've been using my airtime to resolve this issue since the 31st of October! Its been almost a month now, very soon they expect a payment from me while I'm not getting the service. Just one question, does multichoice ever train their staff? Almost all of them sound confused about the packages that are advertised online, in most of the follow ups, I literally had to inform them about their packages because they are clueless. Someone show me another service provider with live sports at a reasonable amount and I'm gone. That's all we are staying for in this *********** company, everything else is horrible! If they even care to resolve this matter, my number is on my profile

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Nov 2022, 20:26
Official
Hi William, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
WM
William M's update23 Nov 2022, 08:03
Reviewer Update
Do you know that I've been told that "feedback will be communicated soon" for almost a month now? No one has even called me to resolve this issue