DSTV MULTICHOICE HAS THE WORST CUSTOMER CARE CONSULTANTS

I actually don't want to rate this terrible company. But I cannot move forward without ticking a star I am premium DSTV holder and must report my DISGUST with the service received from your agent Neliswa on the 23 August 2024. My call started with her at:16:43. I was requesting assistance connecting my SHOWMAX. The useless agent: • could not capture my EMAIL address correctly as a result the activation codes were not arriving at my email address • could not speak properly • continued to put me on hold for more than 20 minutes without even coming back to me at regular intervals to confirm that she was still busy with my case (I persisted and waited as I knew that the agent was hoping that I disconnect the call and let her off the hook). When i raised this she reported oh yes ! she should have

Surely DSTV should screen their employees properly so that they are able to efficiently deal with customer queries ( considering the fact that we are the coffers to paying their salaries)

44 minutes later I had to disconnect as I was calling from my cellphone. The agent put me on hold and went to get her supervisor and left me hanging and frustrated. To my disgust the agent nor her manager have had the decency of calling me back.

Still no SHOWMAX connection ....... but my debit order goes off without any hiccups!