dstv/ multichoice, got non existing service.

After the previous complaint on hellopeter. and the fact that multichoice said they would look into the matter, our dstv stream came on for 3 days, after wich they switched it off again. After 6 referece numbers, and yet again going to the bank, the bank said they can not give a proof of payment, they again give us a statement with a bank stamp on it. it is now since the 24 September that our dstv stream package got a problem, that dstv/multichoice can not solve. after every conversation with dstv, they said there is a 24 hour wating period. nothing is happening. they never get back to us. it is now the 5th of october, and the payment went off on the 24th september, but no dstv. i can understand why they are losing so many customers.