dstv multichoice frustration

very dissatisfied with multichoice, i had recently upgraded to the explora from the HD pvr , i had to then purchase a smart LNB so in total it costed quite abit, since then i was unable to use the DSTV now on my other devices, when i called customer care i was told that i was on the holiday package which i did not ask for , after moving back to general account i thought the matter with the Dstv now app should have been resolved , however this was not the case , i then went through the process of linking accounts on the dstv now app with various customer are agents until i am now told that there is an issue with the dstv now App!!!! i feel that this is a lie because i had no issues with the HD pvr account. If this is the case i won't recommend anyone to move over the the Explora. please rectify this issue as i need to access dstv now on my other devices because im away from home!!!!