Dstv Multichoice four Months pending refund of R8000. 00

On the 15th of February 2020, I accidentally deposited R8000. 00 to DStv account. Seeing that I was no longer their customer, but I still had them as a recipient on my banking profile. So I called in to the call centre immediately where I was advised that I should go into one of their walk-in centre, along with supporting documents, ID copy, bank statement and confirmation of account, which I did and I was told to expect the refund in 5 to 7 working days. NEVER RECEIVED A CENT!!! Moving along to cold calling them enquiring about the refund, after using more than what they owe me in Airtime, I got told that the refund has been made, but not into my personal bank account but into my dstv account which is deactivated. On the 6th of May 2020 I spoke to a Consultant team leader by the name of Nhlanhla Mpanza who assured me that he will handle my issue personally, he said he will make sure my matter gets resolved swiftly, he went on to provide me his email address so that I can resend all the documents I mentioned above., Documents were sent and he rep**** via email and a follow-up call informing me that all is in order and I should expect to receive the refund in 24-48hrs. A week later after not receiving the refund, I sent a follow up email, No Response! Till today the 11th of June 2020 NO REFUND! NO FEEDBACK! NO ASSISTANCE!