Dstv multichoice

For me it unlikely I can recommend Dstv multichoice to my friend According to my situation Dstv multichoice implemented App which is you can do payment via their app.So my problem with payment online by using Dstv multichoice the app that system is failing because the cannot trace or provide the proof of payment.What is the use of having a app that they say you can do the payment on it but if the is an Error they cannot assist you.