DSTV multichoice

Good day

I am having a problem with dstv, I cannot view catch up or Playlist , this has been happening for more than a week , I tried calling them and they answer and cut the call, I waited for more than 5 minutes of an agent who said I must wait for a second, while she was having a conversation with her colleagues making noise, while it is costing me money and time, instead of her assisting me, she drop the call in my ears, Dstv service is so poor, all I wanted was to know what is the problem, but I had to loose more calling them. I am so not happy with them as their so quick to close the channel if we do not pay but their are treating us like animals, they do not have humanity at all. I wonder if they will refund my waisted airtime.