DStv (Multichoice)

I reconnected my DStv access account after receiving a discounted reconnection fee of R66;90 on the 20th Feb 2023. On the 23rd I received an sms from DStv that I was reconnected for free and was also give a free month without having to pay. Yesterday I contacted DStv to get clarity and I spoke to an agent by the name of Sisitho and after spending almost 30 minutes on the phone with her,she told me she can't explain what is going on. I requested to talk to someone senior and she told all supervisors and managers were in a meeting and she was not sure when they will be done and that was the end. It is clear the agent didn't bother afterwards to persue my query with her seniors. All this means I must call again explain myself again wish that luck is on my side to get my query resolved.Dissapointed that always when I have query with DStv it can't be solved the first time I call them.