DSTV/ Multichoice extremely poor service

Paid for a DSTV premium streaming service which was billed by Multichoice/DSTV on the 6th of July. Apparently the payment which DSTV received via the credit card facility on the DSTV website, was never activated on their service. I called the DSTV call centre on multiple occasions to assist. They could not resolve despite multiple attempts. I have requested a refund and the subscription to be cancelled. Unfortunately, the level of competence from the support team, in my experience after a number of interactions, is very poor. All I can say, is back to Netflix and other online content providers for me - they provide a much better level of service and significantly better customer experience.