DStv (MultiChoice) Explora package - Is a waste of time

Extremely Poor service, useless debit order system, incompetency is one of the best words to explain them. Do not take the Explora! They have false adverti*****t, for R10.00 extra a month you can have the Explora but they throw you with a pro rate fee, and trust me when I say the Sales agent fails to mention it, because who has R1500.00 for a fee to bill on your account. I was told by numerous agents that my debit order will be one amount and then the next month they will bill R1300 more than the amount agreed to. Each agent has a different story, each question you have, they will create an answer for you. They will send you a statement, but don't understand themselves what is going on, on the statement. They will tell you, you paid short when in fact they have a pathetic debit order system running and debiting your account the wrong amount. You can make an arrangement of payment on your account for a certain amount, and still they will debit you incorrectly and BLAME YOU. The one is just as useless as the next, you pay a big monthly subscription fee for a product that constantly shows repeats and the same shows over and over again. No need to rent the movie on showmax or pay for data on catch up, because if you wait a few days it will show again on the same channel. Its a waste, in the modern world you can download the movie OR series for free on legal websites. Or even watch it directly on youtube which will cost you cheaper in anyway.

Don't bother calling their call centre if you need help, they will spin you a story and will deny it when they get confronted, they are arrogant and don't care when you are irate. Don't bother going into the branches because they sleep on duty and tell you straight up that they 'don't know'.

The minute I have sufficient funds, I'm cancelling my subscription, its ridiculous. I pay more for this product that doesn't benefit me than what I pay for my water and electricity. Which I had to skip on payments for the last four months as dstv debited me incorrectly.