DSTV Multichoice Explora Deal

Hi Hellopeter Team,

I trust that you are all well!

Could you please kindly assist me in escalating a DSTV Multichoice incident? I signed up for a an Explora Deal with their insurance partner and apparently the Ultra Explora Decorder which the courier guy delivered to my house belongs to customer. We discovered this issue while an accredited installer was done with upgrading our home system and calling DSTV Multichoice for activation of the new decoder as they could not confirm my details on their system during the call because the decoder is already registered to someone else. I have already paid the installer R1000 for his service and petrol, but we still do not have a working system due to poor customer service and incompetency.

Your assistance and feedback is truly appreciated.

Kind regards,

D.M Moloto