Dstv multichoice employ doddgy character

So Dstv branches must be closed because they hire very ***** characters. Characters who do something on our accounts and later offer favours to assist what they broke themselves. I have noticed this trend at both Jabulani and Maponya and this is not the first time but for over 10 years when you visit multichoice branches their technicians break what has been working because of whatever the reason and offer to extend a favour and they are very subtle about they want in exchange. Today I was shocked to learn that my account was connected *******ly for over 5 years and I have been calling Dstv during this 5 years and no one has noticed the same ******* connection. I have been calling your call centre this week to resolve one problem just to lead to more problems.Today apparently the technician at Jabulani disconnected all my dish because I am connected *******ly and demand to extend a favour just like others in the past. Earlier in Jabulani the same technician told me the dish was fine and in working order and didn’t mention that I am connected *******ly. He only told me the was a dash and he needs to call multichoice to fix it as they have limited profile at the branch. Then I took the decoder back home only to find all of them are not working now when I had problem with one. On my second visit that’s when I found out I was connected *******ly for over five years . What confuses me is that I pay my normal rate every month and I only have two connections so how is that possible that all other employees could not see what is happening. Multichoice refuse to refund me because I paid them for the month but haven’t used or enjoyed the product