1 reviews | Active since Mar 2019
DSTV MULTICHOICE
I am TOTALLY FED UP WITH THE LACK OF CUSTOMER CARE & SERVICE FROM DSTV. In MARCH DSTV changed their GO TV DECODER & CHANNEL service which resulted in us the client having NO CHOICE but to changeover as per DSTV. I was contacted by one of their agents AMIER from MULTICHOICE to do this changeover at no cost to myself. This was done by AMIER on 28th MARCH & resulted in many many problematic cut offs in my service whereby the decoder would switch off the DSTV service resulting in me constantly rebooting the service. I had many many pms of interrupted programme watching. I was assured by BOTH MULTICHOICE & AMIER that it was the SETTLING IN PERIOD OF THIS NEW SERVICE which would stop - - it did stop ONLY TO START AGAIN A WEEK AGO NOW IN JULY!!!!!! I am FED up with this a a PAYING CLIENT as I contacted AMIER & he isn't interested as the decoder has been installed since MARCH & wants to charge me a CALL OUT FEE as a result!!!!!! ðŸ˜ðŸ˜ðŸ˜¢ðŸ˜¢ðŸ˜¢ðŸ˜¢ðŸ˜¢I am. NOT PAYING A CALL OUT OR ANY FEE as this problem is the VERY SAME PROBLEM THAT I HAD IN MARCH ON INSTALLATION. I will cancel a services with MULTICHOICE as I am NOT PREPARED to continue paying over R500 a month for DAILY INTERRUPTED SERVICE. I intend to shout out this shocking lack of "service follow up" until it HURTS as it's hurting my pm watch!!!!!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
