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gail N

1 reviews | Active since Mar 2019

15 Jul 2024, 08:03

DSTV MULTICHOICE

I am TOTALLY FED UP WITH THE LACK OF CUSTOMER CARE & SERVICE FROM DSTV. In MARCH DSTV changed their GO TV DECODER & CHANNEL service which resulted in us the client having NO CHOICE but to changeover as per DSTV. I was contacted by one of their agents AMIER from MULTICHOICE to do this changeover at no cost to myself. This was done by AMIER on 28th MARCH & resulted in many many problematic cut offs in my service whereby the decoder would switch off the DSTV service resulting in me constantly rebooting the service. I had many many pms of interrupted programme watching. I was assured by BOTH MULTICHOICE & AMIER that it was the SETTLING IN PERIOD OF THIS NEW SERVICE which would stop - - it did stop ONLY TO START AGAIN A WEEK AGO NOW IN JULY!!!!!! I am FED up with this a a PAYING CLIENT as I contacted AMIER & he isn't interested as the decoder has been installed since MARCH & wants to charge me a CALL OUT FEE as a result!!!!!! 😭😭😢😢😢😢😢I am. NOT PAYING A CALL OUT OR ANY FEE as this problem is the VERY SAME PROBLEM THAT I HAD IN MARCH ON INSTALLATION. I will cancel a services with MULTICHOICE as I am NOT PREPARED to continue paying over R500 a month for DAILY INTERRUPTED SERVICE. I intend to shout out this shocking lack of "service follow up" until it HURTS as it's hurting my pm watch!!!!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Jul 2024, 08:10
Official
Hi Gail Nel, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team