1 reviews | Active since Jul 2010
DSTV - Multichoice does not pay money back that is in credit
I have received a sms from Multichoice, that they cannot offer me my current package any more. If I still want Kyknet , I need to move to a more expensive package. I asked the via email ref *** to close my account as from end of October. I still have over R600 in credit on my account. I have sent more then 10 e-mail requesting my refund. The latest e-mail were two weeks ago, promised that my money will be in my bank account within 2 days. Two weeks later, STILL no money. My phone calls, still empty promises. I see this a theft! I am sick and tired for begging for my own money. All the supporting documents were send on 2 Oct. It is a month later. I am so so glad I am done with DSTV!. This is pathetic that I need to complain of a platform like this in order to get MY money that is in credit, back from DSTV.
DSTV REPLY WITH THE FOLLOWING: Please be advised that the initial request for a refund was rejected as the proof of payment that was received is invalid. Please kindly send us a valid proof of payment for the 2nd of October of R450.00, which shows the date ,the amount and reference used . HOW IS THIS POSSIBLE?????? I PAID THE MONEY INTO MY DSTV ACCOUNT ON 01 OCTOBER. IT REFLECT ON THEIR BACK ACCOUNT 02 OCTOBER. NOW THEY REJECT MY REFUND BECAUSE THE PROOF OF PAYMENT SHOWS 1 OCTOBER. This is after lots of e-mails and calls. I think DSTV doing this on purpose, just so that I give up, to request my money. THIS IS A CIRCUS!!!
I called the Multichoice on 29 October at 14:00, 2 times- holding the line more than a half an hour. The lady said that all is now in order and payment will be done. Guess what. At 21:00 I received an e-mail that my proof of payment was rejected again. Seriously???
DSTV REPLY WITH THE FOLLOWING: Please be advised that the initial request for a refund was rejected as the proof of payment that was received is invalid. Please kindly send us a valid proof of payment for the 2nd of October of R450.00, which shows the date ,the amount and reference used . HOW IS THIS POSSIBLE?????? I PAID THE MONEY INTO MY DSTV ACCOUNT ON 01 OCTOBER. IT REFLECT ON THEIR BACK ACCOUNT 02 OCTOBER. NOW THEY REJECT MY REFUND BECAUSE THE PROOF OF PAYMENT SHOWS 1 OCTOBER. This is after lots of e-mails and calls. I think DSTV doing this on purpose, just so that I give up, to request my money. THIS IS A CIRCUS!!!
I called the Multichoice on 29 October at 14:00, 2 times- holding the line more than a half an hour. The lady said that all is now in order and payment will be done. Guess what. At 21:00 I received an e-mail that my proof of payment was rejected again. Seriously???