DSTV / Multichoice does it again!

So despite having had bed service from multichoice before and having complained numerous it not surprising to me that i am here yet again - to complain. I have been trying to upgrade my subscription with them for quite a few months now and i would think that client who want to pay them more money for services should be helped right? i mean everyone is equal but why would they shun away business? i have had to call their call centre only to be put on hold why they have discussions on the side just to come back to say - sorry no one can help - we cannot transfer you - there is no manager - there is no contact numbers for the people you are requesting to speak to - etc etc.. What kind of mickey mouse business are you running? Do you really advertise services that no one can call in and buy because there is no one to help ? I will be cancelling my long time subscription because honestly i dont wish to spend money on a company who doesnt value their clients!!