MH
Megan H
1 reviews | Active since Oct 2020
08 Oct 2020, 11:13
DSTV MULTICHOICE DO NOT HELP OR COME BACK TO ME-THEY DONT CARE I AM UNABLE TO WATCH
I have continued phoned DSTV and used their whatsapp system with no help at all, every technician has different answers and must do not care. I have extra view that is not working giving me an E143 ERROR, the whatsapp clear message does not worked, phoning the agents and they send a ping works for 5-10 mins. Promises of escalating my problem and promises of a phone call in the morning, but no calls. I have spent thousands calling out their accreditted technicians, had all my cables rewired bought a white splitter and had the lnb replaced, but this problem still persists. I honestly do not know what to do anymore, I think my only option is too look at alternative other than DSTV!!!!!!!!!!!!!
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Replies (1)MH
Megan H's updateReviewer Update
02 Dec 2020, 14:46Still not resolved, every person at the call centre has a different answer to my query, the last one the multichoice agent suggested that I must be aware when this happens and it maybe happens when I charge my phone or switch the kettle on. So you can imagine I have just given up. I just don't live with dual view, and go to my lounge if I want to change a channel in my room. But I am looking at other alternatives to DSTV.
MH
Megan H's update02 Dec 2020, 14:46
Reviewer Update
Still not resolved, every person at the call centre has a different answer to my query, the last one the multichoice agent suggested that I must be aware when this happens and it maybe happens when I charge my phone or switch the kettle on. So you can imagine I have just given up. I just don't live with dual view, and go to my lounge if I want to change a channel in my room. But I am looking at other alternatives to DSTV.