Dstv Multichoice disloyalty to premium loyal customers

Good day

My connection is once again suspended and the multichoice line is not going through...pls help *** Our dstv is suspended before 30 days from the previous payment @ 19 January 2023.I did request the payment date to be changed in the 28th.

****Kindly asisst with reconnecting urgently the services as i have been calling and my line cut as i am made to hold on for many minutes. We paid on the 19th, and now its been 4 -5 days of phoning but no action. Wen we paid, we did the star hash and paid the balance as reflected- so why are we pernalised for internal mishaps when we are such loyal customers.

Kind regards Phumudzo *** ***