DSTV *(MultiChoice) de*****s old customers

I cancelled my subscription to DSTV years ago. In June 2020 I received an sms to offer a discount if I reconnect. I simply deleted the message. Next thing my DSTV was reconnected and money deducted from my account (WITHOUT MY CONSENT) in June and July. I contacted DSTV and was told they has a system glitch and that everyone who got the sms were reconnected automatically. The debit order was cancelled but no refund has been made. I was promised a refund in 7 days. I have phoned and left messages, just get no joy. This is ****************. Unacceptable.