JA
Jenny A
1 reviews | Active since Nov 2019
22 Nov 2019, 08:51
DSTV (Multichoice) - ****************!
I cancelled my DSTV subscription, and they confirmed the cancellation. We couldn't watch DSTV anymore, so the cancellation was successful, BUT they send through another debit order. When I phoned the callcentre, they said that they can't process refunds. I have to drive to a Multichoice branch to get my money back! How ridiculous!! If you processed the debit order by mistake, you should process the refund. When asked to speak to a manager, they are never available. I received a Reference for the call, and was told that a manager will call me back - Well, it's been 4 months, and I've had no call from any manager, nor my refund! If you ask me, this is ****************! They make it difficult for you to get you money back, on purpose!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
22 Nov 2019, 08:57Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Nov 2019, 08:57
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Nov 2019, 12:07Hi Jenny van Aswegen,
We do confirm the account has a credit balance of R265,00, and this will amount will be refunded to you. It does not take this long to process a refund, and we apologise that it has taken this long to process your refund.
However, part of our refund process we need certain documents to go ahead and complete the request.
Kindly send us your ID copy and bank statement at ***, as soon as we receive these documents we will urgently process the refund.
Our intention is certainly not to provide a sub-standard service to our customers.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We do confirm the account has a credit balance of R265,00, and this will amount will be refunded to you. It does not take this long to process a refund, and we apologise that it has taken this long to process your refund.
However, part of our refund process we need certain documents to go ahead and complete the request.
Kindly send us your ID copy and bank statement at ***, as soon as we receive these documents we will urgently process the refund.
Our intention is certainly not to provide a sub-standard service to our customers.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply25 Nov 2019, 12:07
Official
Hi Jenny van Aswegen,
We do confirm the account has a credit balance of R265,00, and this will amount will be refunded to you. It does not take this long to process a refund, and we apologise that it has taken this long to process your refund.
However, part of our refund process we need certain documents to go ahead and complete the request.
Kindly send us your ID copy and bank statement at ***, as soon as we receive these documents we will urgently process the refund.
Our intention is certainly not to provide a sub-standard service to our customers.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We do confirm the account has a credit balance of R265,00, and this will amount will be refunded to you. It does not take this long to process a refund, and we apologise that it has taken this long to process your refund.
However, part of our refund process we need certain documents to go ahead and complete the request.
Kindly send us your ID copy and bank statement at ***, as soon as we receive these documents we will urgently process the refund.
Our intention is certainly not to provide a sub-standard service to our customers.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,