1 reviews | Active since Jul 2021
DStv (Multichoice)
I have been a client at DStv for years and never had any issues with them until I took out insurance for the decoder (2021). Device Insurance Contract Explora R35,00 PM DStv Subscription x 12 Cover R20,00 PM
My debit orders as arranged were debited but the amount is not what I should have paid. I also changed my debit order date which was approved. DStv staff who were helpful are as follows: Elizabeth Mashiloane NMS Insurance Services (SA) Limited Team 1) Elizabeth's feedback on 02/08/2021 Time 15:10 Please note the debt date for June was on the 28th and now the debit date is the 5th. But this shouldn't worry you as the next debt will make the account to be on a zero balance.
2)Theodora Gxowa and Yvonne staff at DStv also let me know that debit orders were corrected Then the debit order went off with the amount of R1070.30, 03-Aug 2021 and according to what was said the amount of R 993.00 on email and debit order should be for the 5th??
Two days after the 5th another debit order went off again with R936.53, 05-Aug 2021 and I ask on email what is going on and now no one can answer me or respond to my emails at all.
On my DStv app in one month for July 2021, there were 5 different amounts as follows R 922.00, R 934.00, R 999.00, R 993.00, and the amount of R 1070.00 which was debited and then debit order of R936.53 again 2 days thereafter to R2 006.00.
Before the second debit order went off they told me that I was in credit for R 1032.34 and that I will only pay the amount of R 458.19 next month. Not as above what was said to me that (next debt will make the account to be on a zero balance. (From Elizabeth)
If I am in credit why then reschedule a debit order of R 936.53 is was not allowed.
I am and have always been loyal to my contract with DStv and that is how we are treated as clients. For the public who are also at DStv, I request that you look on your DStv app daily and compare amounts because changes are made by DStv.
It is now two days with no feedback from them and has now passed them on to my lawyer to take further steps
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
NO ONE AT DSTV TRIED CALLING ME OR EVEN TO SENT AN EMAIL AS PER THEIR FEEDBACK ON 07 AUGUST 2021 VIA HELLOPETER PORTAL.
I HAVE SENT SEVERAL EMAILS AS OF THE 7TH AUGUST 2021 AND NO ONE GOT BACK TO ME?
DO THEY KNOW HOW EMAIL'S WORK AND DO THEY KNOW HOW TO PICK UP A PHONE AND DIAL THE CORRECT CONTACT DETAILS??
DOUBLE DEBIT ORDERS WENT OF IN ONE MONTH AND STILL, THEY CAN'T SORT OUT THE PROBLEM THAT THEY HAVE CAUSED.
I REQUESTED DSTV TO MAKE PAYMENT BACK INTO MY BANK ACCOUNT TODAY WITH THE PROOF OF PAYMENT ALSO TO BE SENT VIA EMAIL TO ME.
NO ONE AT DSTV TRIED CALLING ME OR EVEN TO SENT AN EMAIL AS PER THEIR FEEDBACK ON 07 AUGUST 2021 VIA HELLOPETER PORTAL.
I HAVE SENT SEVERAL EMAILS AS OF THE 7TH AUGUST 2021 AND NO ONE GOT BACK TO ME?
DO THEY KNOW HOW EMAIL'S WORK AND DO THEY KNOW HOW TO PICK UP A PHONE AND DIAL THE CORRECT CONTACT DETAILS??
DOUBLE DEBIT ORDERS WENT OF IN ONE MONTH AND STILL, THEY CAN'T SORT OUT THE PROBLEM THAT THEY HAVE CAUSED.
I REQUESTED DSTV TO MAKE PAYMENT BACK INTO MY BANK ACCOUNT TODAY WITH THE PROOF OF PAYMENT ALSO TO BE SENT VIA EMAIL TO ME.