Dstv multichoice

My billing was for month end and in 2021 I changed it to be on the 15th of every month. I even paid an ex amount of over R200.00 for the change to take place. Last month on 29 August I check my account on the WhatsApp number which gave me the amount and the date of 2022/09/15 payable. 2 Days after that I got an sms stating that my account is due on the 31st of August. I have to make payment in order to stay connected. I did not take the sms serious as I knew my payment is due every 15th of the month. To my surprise I hot another sms on the 5th September that says my services has been suspended. When I got home I was for 35 minutes on my phone with them and was told that they don't know why my services were suspended. The matter has been ascalated by up to now NO one has ever called me as promised. I hate such ridiculous services. 😒