DSTV / Multichoice - Customer service sucks

I was advised to pay R352.09 on the 04.11.2021 which i did , my account was up to date. Then on 20th Nov i was advised to pay R194.11 , on 04.12.2021 which will then cover me for December month which i did. Comes 24th December BOOOOM my dstv gets disconnected. On 26 December i sent a fb message to enquire i then have been accused of reversing R352.09 , i then contact the call centre the agent then tells me Capitec posted a double payment in Nov and then reversed 1 on the 24 December. So the payment amount amount that dstv told me to pay on 4 December was the incorrect amount based on the reversal done bt Capitec , and therefore Dstv agent says its not Dstv's fault , and understand that its not my fault either , but because the bank reversed a payment unfortunately i am liable to pay the money owed to dstv which outs my account overdue now. I have never been overdue with my dstv , and i feel that the mistake happend between dstv and the bank , and its totally unfair that dstv is demanding i pay the overdue amount. i had a conversation with the call centre agent around 14:55pm on 29 Dec 2021 who said he will requested the overdue amount to removed. Everytime i have to contact the cell centre for feedback to have me holding more 30min + and nobody is resolving the problem , dstv is just shifting the blame to the client who did nothing wrong, Their problem should lie with the bank who posted the payment twice and then reversed 1 payment a month later !