DSTV MULTICHOICE COMPLAINT

Dear CEO of DSTV , please note that I am now at my wits end with the bad customer service received, I called in on the 04-01-2019 and spoke to Sifiso to temporary de activate my service who assured me same was done ( Ref No- ***7-I24) I called back in August I activate my service only to find out that Sifiso updated that he disconnected the service but did not do so ,I spoke to Sifitho ,who advised that I was incorrectly advised to pay R 770.00 she apologized activated the dstv and escalated the matter , to date not feedback, Since then until with the payment I made my dstv has been de activated and I keep on getting messages I woe you money , I don't you owe me R 770 which I said keep so installment due on 22-09-2019 can be take off , on the 03-09-2019 spoke t kgomotso same thisng escalated activated the dstv cos it been de activated again, again on the 08-09-2019 spoke to Zanele who point blank told she cant activate it can only be done by a manager ?? the other agents was helpful, anyway I asked to speak to the manager she came after 20 minutes on my cell just so btw to tell me her manager NELISIWE GUMEDE is buy s???I put the phone down on her I called the Monday 09-09-2019 spoke to Kaylin explained my story she activated the dstv ad then escalated the matter .Then I lost track however I spoke to one manager called JOAN who also said dstv owe me money and she activated and escalated to financial department , no feedback still, I said if they cannot get hold of me on my cell send me a e mail, I then spoke to another *********** lady last week who also could not assist , I then finally spoke to someone on Saturday who said she wont out me on hold she will find a manager after 8 minutes I put down , what I want from DSTV now is to please as follows: CHECK MY CALL RECORDINGS AND UNDERSTAN THE FRUSTRATION , CALCULATE MY CELL PHONE SPENDIG WAITING 20 MINUTES AT A TIME WAITING FOR ASSITANCE , REFUND MY R 770.00 AS I DO NOT OWE YOU MOINEY AND THE DSTV HAS BEEN DE ACTIVATED MORE TIMES IN SEPTEMBER THAN I CAN COUNT , AND THEN DE ACTIVATE MY DSTV FOR GOOD AS I DO NOT NEED A SERVICE THAT IS ALREADY OVERPORICED AS IS AND THAT PLAYS MOVIES OVER AND OVER HOWEVER WE LIKE SPORT AND THE GRANDCHIDREN LIKES THE CARTOONS , HOWEVER THE AGENTS AT YOUR CALLCENTRE THE ONES WITH THE ATTITUDE INCLUDING THE MANAGER THAT FEELS THAT THEIR SALARES ARE PAID NOT BY CLIENTS BUT ACT AS IF THEY PAY THEMSELVES SHOULD KNOW THAT NETFLIX AND OTHER FACILITIES VERY SIMILAR AT LOWER PRICES ARE NOW AVALAIBLE TO CLIENTS , THEY SHOULD ALSO UNDERSTAND THAT READING COMMENTS AND ASSISTING IN THEIR BEST INETEREST THEY ARE NOT **** NO CUSTOMER A FAVOU BY ASSISTING THEREFORE SHOULD NOT HAVE ATTITUDES .. SO PLEASE LISTEN TO THE TEN THOUSAND CALL RECORDINGS AND REFUND MY R 770 AND THE KEP THAT DSTV DE ACTIVATED FOREVER AS I DO NOT NEED IT THER IS OTHER OPTIONS . I HAVE EVEN RATED THE SERVICE NOTHING HAPPENS ,THE CUSTOMER COMPLAINTS NUMBER I WAS GIVEN IS USELESS