DSTV (Multichoice) charges an arm and a leg but does not deliver on its promises!

Since the 1st of February 2020 I have had an error with my HD PVR decoder. My PVR record function does not work properly in that it records but nothing shows up in my recorded items. I can only view 2 items i.e. the current item showing and what is to follow thereafter and my tv guide does not display any items. I spoke to two agents on 01/02/2020 - only to be told twice that a technician will have to speak to me - the first time I called I was put on hold for 20 mins and no assistance. I called thereafter and spoke to Bonga and he took down my details and said a tech would call me back - to date no one has called me back - the problem persists and it is extremely unfair as one has to pay seperately for the PVR function so in effect I am paying for a service that isnt working. I have now called in again at and have been on hold for 12mins I spoke to an agent named Maria who was extremely rude and told me that I would have to speak to a techncian. I will hold on for another 8 minutes to see if she returns as I told her I was at work and could not hold on for long. This is such pathetic service from DSTV - you pay an arm and a leg for the packages and additional charges such PVR and the like and yet the services do not even work! It is no wonder most people are opting for Netflix if it werent for the sport channels my husband and I would also switch! Pathetic service!