Dstv multichoice CEO responsible for this matter

My experience started on the 30th of November 2021 when I called try to find out how much I suppose to pay gladly a lady of i can't obviously mention she told me to pay R712 of which I did so. Come month later 1st January 2022 make a phone again wanting to know how much I'm supposed to pay yet again i was told to pay R679 of which I did so again a week later i get disconnected 😞 I make a phone again to them there's an outstanding of R 493 that needs to be paid of which I did so 3 day's later not even reconnected Made a call they said they've escalated my matter to billing and business department they will give me a call.