DSTV Multichoice can't care less about their customers

I have been a Premium package subscriber for almost 2 decades. With Covid 19 causing the stopping of live sport I wrote to Dstv asking them if they would consider a decrease in my monthly payment especially since my package included the live sports and that I am currently not getting it. They didn't respond for a few days and when they finally did get back to me they informed me that I should understand that they have expenses to honor and contracts to pay and that they have purchased old sports documentaries. Their response was in different font sizes and was clearly a copy and paste auto email. When I rep**** again to say that we all have been hard hit by the current situation they rep**** that I am more than welcome to downgrade my package or even unsubscribe. This is my thanks for almost 20 years holding their top end product!!