DSTV Multichoice

Due to be forced to go on pension due to Covid, we could no longer afford to stay on Premium option. We opted for the cheaper option on the 19th of February. I spoke to a lady by the name of Thuli, she gave us all the channels we would be able to view, invluding channel 201 to watch sport. However she was not honest with me and I called back and ask to speak to her dupervisor, up to now still awaiting. I called again today and spoke to a lady by the name of Nthombi, who couldn't help me andcagain I requested to speak to her supervisor, still no joy. My question iswhy must they lie to us after being a loyal premium customer since 2000