1 reviews | Active since Dec 2012
DStv (MultiChoice) & BoxOffice
<p>I noticed an extra debit order of R35 on my Dstv account on the 25th of May 2017. I called Dstv on the 5th June 2017 to query this amount. Dstv confirmed that is from Box Office however due to the fact that I did not call on the day I tried to rent a movie this amount will not be refunded and no movie will be sent to me. </p> <p> </p> <p>They transferred to me to Box Office, they told me the same story that I needed to call them immediately if the movie did not come through.</p> <p> </p> <p>I explained to them that it was my 1st time trying to hire a movie and I tried several times with no luck. I viewed my download histroy which stores all your attempts and the amount owed shows R0.</p> <p> </p> <p>So why the hell you cannot reverse the money God only knows. </p> <p> </p> <p>I WILL NEVER HIRE A MOVIE AGAIN AND WILL BE CANCELLING DSF******TV SOON ONCE I RECEIVE MY UNCAPPED INTERNET.</p>
Dear Mirushan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
Best regards,
Dear Mirushan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
Best regards,
Dear Mirushan
Please note that indeed you need to report the incident within 48hrs, with that being said we have reversed the charge incurred. Your box-Office account is in credit of R-35 available to use for your next movie rental.
Apologies for the inconvenience this has caused. Please do let us know if there is anything else that we can assist you with in future.
Regards
Elna
Best regards,
Dear Mirushan
Please note that indeed you need to report the incident within 48hrs, with that being said we have reversed the charge incurred. Your box-Office account is in credit of R-35 available to use for your next movie rental.
Apologies for the inconvenience this has caused. Please do let us know if there is anything else that we can assist you with in future.
Regards
Elna
Best regards,
