DSTV (Multichoice) Blackhole

I have complain about the (MultiChoice) service when they did not honor my Year contract that ended 28 Feb 2021. I am know trying to Apply for the two year debit order contract since February. Once you have filled in the application they promise to contact you within 3 working days. Because the did not come back in Feb 2021 they gave me an option of R 819. Thus meaning a gain of R69 because they do not contact you. Like the previous problem you enter a black hole. Your enter your request but nothing come back. This is a shameful attitude and cost us money.