DSTV Multichoice Bad/Poor Customer service

Good day

On the 31 January 2024 my wife went to dstv multichoice benoni to enquire about router that come with data as they were running promotion then she was told only account holder can apply then she left my number on the 09 february 2024 i received a call from consultant asked for my home address and id number to check network coverage and see if i qualify then since from then i didnt hear anything from them , on the 19 Feb i got a call from courier guy asking if i am at home they want to deliver my package from DSTV but there was no one to accept , we made arrangements for the following week when they deliver we couldn't use the router as it required to reica sim when i call dstv they told me to visit nearest store but i couldn't go and knowing it is not my responsibilty as a customer to run around with a product then i requested them to cancel the contract as the device was never being activated ,i did not sign any contract , no T&C has been read or sent to me now multi-choice billing me R1400 for cancelation of contract and also suspended my monthly subscription , i have contacted them more than 10 times they kept on telling me that issue has been escated to be rectified but nothing has been done till today